The most important component of this development process is communication. The more we communicate, the better. The more we understand about your business, the better. We make this abundantly clear in our inital meeting. We have expectations for each of our customers. Evaluate us, because we're evaluating you.
This is the part where we outline exactly what we're going to build for you and within what timeframe. We'll present you simple mockups and diagrams. We'll go over your business needs again. We'll dive into the nitty gritty. You may find yourself begging "just start already!", to which we'll decline until we're satisfied.
The hard part is over. Now, we just do our job. We deliver high quality software solutions that look and feel great. Whether it's a website or a phone/desktop application, we wouldn't have taken on the work if we thought we couldn't deliver.
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We look forward to meeting you.